Ten Basics for Quality Improvement

  1. Throw out all your fixed ideas about how to do things.
  2. Think of how the new method will work instead of how it won’t.
  3. Don’t accept excuses. Totally deny the status Quo.
  4. Don’t seek perfection. A 50% implementation rate is fine as long as it’s done on the spot.
  5. Correct mistakes the moment they’re found.
  6. Don’t spend a lot of money on improvements.
  7. Problems give you a chance to use your brain.
  8. Ask ‘’why?’’ at least five times until you find the ultimate cause.
  9. Ten people’s ideas are better than one person’s.
  10. Improvement knows no limits.

Shigeo Shingo (Shigeo Shingō; 1909 – 1990) was a Japanese industrial engineer specialized in quality control. He is known for various quality techniques concepts such as Poka-Yoke, Mistake Proofing, SMED, JIT and Jidoka. He has provided to the world, the following 10 basics of improvement.

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